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The UK's Leading Supplier of Roofing Tools, Machinery, Metals, Fabrications & Products

Terms and Conditions


  • This site is owned by Metal Solutions Ltd (hereafter THE MERCHANT) and registered in England, Registration No. 07127262, with registered address at Opal Works, Sofa Street, Bolton BL1 4QE (hereafter THE MERCHANT ADDRESS), and email address at mail@metalsolutions.uk.com.

    Any purchase of goods from the site www.roofing-tools.com (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

  • Purpose
    These terms and conditions are intended to define the rights and obligations of the parties in the sale of goods proposed online by THE MERCHANT for the customer.
    Order Confirmation
    All contractual information will be confirmed by email to the address specified by the customer during the purchasing act.
    Proof of Transaction
    The records stored in THE MERCHANT's computer systems under reasonable safety conditions are considered proof of communications, orders and payments made between the parties.

    Purchase orders and invoices are stored on a reliable and durable system and can be produced as evidence.
    Product Information
    Every effort has been made to ensure the accuracy of the information presented on THE MERCHANT SITE. THE MERCHANT or its suppliers shall not be held liable for the consequences, accidents, or special damages arising from electronic transmissions or the accuracy of transmitted information, even in cases where THE MERCHANT was aware of the possibility of such damages. Manufacturer and brand names are only used for identification purposes. Product photos, descriptions and prices are non-contractual.
    Validity Period of Offer and Prices
    Our offers and prices are valid for the day the site is consulted and are subject to change without notice.
    Delivery Terms
    Products are delivered to the address specified by the customer on the purchase order and only to geographic zones that we service.

    All products leave our premises in perfect condition. The customer must notify the carrier (or postman) of even the slightest trace of damage (holes, signs of crushing, etc.) to the parcel, and refuse the package if necessary. A new, identical product will then be sent to the customer at no additional charge.

    No exchanges can be made at a later time for goods claiming to be damaged during carriage without notification at the time of reception.

    As with any shipment, a delay or loss of goods is possible. In such a case, the carrier shall start an investigation. Every effort is made, for as long as necessary, to find the package. If the package is not found, the carrier will reimburse THE MERCHANT, who will deliver a new, identical package to the customer free of charge.

    We shall not be held responsible for delayed delivery times due to the carrier, including for the loss of goods, bad weather or strikes.
    Loss or Damage in Transit
    THE MERCHANT will not be responsible for damage or loss of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered unless the customer gives written or email notice of a claim to THE MERCHANT and the carrier within three (3) business days of delivery.

    In the event of damage of goods or part thereof in transit or for any discrepancy between the goods delivered and the goods ordered, the customer must hold the goods and make them available for inspection or collection by THE MERCHANT or its representatives on request.
    Delivery Errors
    The customer must inform THE MERCHANT immediately (the same day or, at the latest, the first business day following delivery) concerning any claim of delivery error or non-conformity of goods, in kind or in quality, compared with the information on the purchase order.

    Any claim made after this time period will be rejected.
    All claims must be made in writing and sent to THE MERCHANT ADDRESS.

    Any claim that does not respect the rules defined above cannot be taken into account and releases THE MERCHANT of any responsibility to the customer.

    In the case of delivery error or exchange, all goods to be exchanged or refunded must be returned to THE MERCHANT in whole, in its original packaging and in perfect condition to THE MERCHANT ADDRESS.

    For claims to be accepted, the customer must first make a declaration to THE MERCHANT concerning any returns and receive and THE MERCHANT's consent. If accepted, the customer will ship the package to THE MERCHANT ADDRESS.

    Shipping fees shall be at THE MERCHANT's expense, except in the case where the goods do not correspond to the original declaration made by the customer concerning the return.
    Warranty
    The provisions hereof cannot deprive the customer of their right to legal warranty requiring THE MERCHANT to protect the customer against latent defects of goods sold.

    The customer is expressly informed that THE MERCHANT is not the manufacturer of the goods presented in THE MERCHANT SITE and that THE MERCHANT shall not be held liable for defective goods.

    In the case of damage to a person or property resulting from a product defect, only the product manufacturer shall be held liable and sought after by the customer, by means of the information provided on the packaging of said product.

    All products sold on THE MERCHANT SITE are under a one (1) year warranty. All products that have been modified or repaired by the customer or any other party not chosen by THE MERCHANT are not covered by this warranty.

    The warranty can be extended according to the terms provided in store and on the website.
    Right to Withdrawal
    In accordance with the Distance Selling Regulations 2000, the customer has the right to a cooling off period of seven (7) business days, starting at the time goods are received, to cancel the contract and return said goods at their own expense, without having to give a reason. All returns can be indicated beforehand with THE MERCHANT customer service department. All goods must be returned to THE MERCHANT ADDRESS.

    The cooling off period and right to cancel do not apply to contracts, orders for any goods made to your specification, any downloaded goods or unsealed goods including but not limited to (DVD, CD, Tapes, Software, Video and audio).

    Only complete and unused goods in perfect condition for resale will be accepted. No refunds or exchanges will be made for incomplete, damaged or unsealed goods, including damage to original packaging. The customer can exercise this right to withdrawal without penalty, excepting the return fee for the goods. If the customer exercises the right to withdrawal, they have the option of requesting a full refund or exchange of goods. If an exchange is requested, all shipping expenses shall be the responsibility of the customer.

    If the right to withdrawal is exercised, THE MERCHANT will make every effort to refund the customer within 30 days.
    Right of Use
    The use of any trademarks, logos or brands present on the site is strictly forbidden.
    Force Majeure
    Neither party will be deemed to be in breach of any of its obligations under the agreement as a result of any delay in performing or any failure to perform any such obligations by reason of any cause or event beyond the parties' control. A force majeure event includes, but is not limited to, any unforeseeable, inevitable, or unstoppable act, event, non-happening, omission or accident beyond the control of either party, despite all reasonable efforts made to the contrary. In addition to events usually recognized by the British courts, a force majeure event includes in particular (without limitation) the following: Strike, lock-out, earthquake, fire, storm, flood, lightning, explosion, impossibility of the use of public or private telecommunications networks.

    In such circumstances, the party delayed or unable to perform ("Delayed Party") shall notify the other party ("Affected Party") within ten (10) business days following the date such events become known.

    Unless prevented due to force majeure, both parties will meet within three months to examine the impact of the event and agree to the conditions under which the contract shall be continued. If the force majeure lasts longer than one (1) month, this agreement may be terminated by the injured party.
    Partial Invalidity
    These terms and conditions remain valid and in force, even if one or more clauses are invalid or declared so under any law, regulation or following the final decision of a competent court.
    Non-Waiver
    No failure of either party to exercise any power given to it in these terms and conditions or to insist upon strict compliance by the other party with its obligations hereunder shall constitute a waiver of either party's right to demand exact compliance with the terms hereof.
    Data Protection
    All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.
    Applicable Law and Competent Jurisdiction
    In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

    In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.
    Privacy Policy

    INTRODUCTION  

    Metal Solutions Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. 

    1.  IMPORTANT INFORMATION AND WHO WE ARE  

    PURPOSE OF THIS PRIVACY NOTICE   

    This privacy notice aims to give you information on how Metal Solutions Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

    This website is not intended for children and we do not knowingly collect data relating to children.

    It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and is not intended to override them.

    CONTROLLER  

    Metal Solutions Limited is the controller and responsible for your personal data (collectively referred to as "we”, "us” or "our” in this privacy notice).

    We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

    CONTACT DETAILS  

    Our full details are: 

    Full name of legal entity: Metal Solutions Limited  

    Name or title of DPO: Janet Flood

    Email address: sales@metalsolutions.uk.com

    Postal address: Opal Works, Sofa Street, Bolton BL1 4QE

    Telephone number: +44(0)1204 491800  

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

    CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  

    This version was last updated on 23 May 2018.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

    THIRD-PARTY LINKS  

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

    2.  THE DATA WE COLLECT ABOUT YOU  

     Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

     We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
     

             Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

             Contact Data includes billing address, delivery address, email address and telephone numbers.

             Financial Data includes bank account and payment card details.

             Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

         Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

             Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

             Usage Data includes information about how you use our website, products and services.

             Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

    We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

    We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

    IF YOU FAIL TO PROVIDE PERSONAL DATA  Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

    3.  HOW IS YOUR PERSONAL DATA COLLECTED?  

    We use different methods to collect data from and about you including through:

             Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

             apply for our products or services;

             create an account on our website;

             subscribe to our service or publications;

             request marketing to be sent to you;

             enter a competition, promotion or survey; or

             give us some feedback.

             Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

             Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

             Technical Data from the following parties:

     (a)  analytics providers such as Google based outside the EU;

     (b)  advertising networks inside or outside the EU; and

     (c)  search information providers inside or outside the EU. 

             Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside the EU.

             Identity and Contact Data from data brokers or aggregators inside or outside the EU.

             Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

    4.  HOW WE USE YOUR PERSONAL DATA  

     We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: 

             Where we need to perform the contract we are about to enter into or have entered into with you.

             Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

             Where we need to comply with a legal or regulatory obligation.

    Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

    PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

    We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

    Purpose/Activity

     

    Type of data

     

    Lawful basis for processing including basis of legitimate interest

     

    To register you as a new customer

     

    (a) Identity

    (b) Contact

     

    Performance of a contract with you

     

    To process and deliver your order including:

    (a) Manage payments, fees and charges

    (b) Collect and recover money owed to us

     

    (a) Identity

    (b) Contact

    (c) Financial

    (d) Transaction

    (e) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests (to recover debts due to us)

     

    To manage our relationship with you which will include:

    (a) Notifying you about changes to our terms or privacy policy

    (b) Asking you to leave a review or take a survey

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary to comply with a legal obligation

    (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

     

    To enable you to partake in a prize draw, competition or complete a survey

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

     

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

     

    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

     

    (a) Identity

    (b) Contact

    (c) Technical

     

    (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

    (b) Necessary to comply with a legal obligation

     

    To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

     

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

    (f) Technical

     

    Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

     

    To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

     

    (a) Technical

    (b) Usage

     

    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

     

    To make suggestions and recommendations to you about goods or services that may be of interest to you

     

    (a) Identity

    (b) Contact

    (c) Technical

    (d) Usage

    (e) Profile

     

    Necessary for our legitimate interests (to develop our products/services and grow our business)

     

    PROMOTIONAL OFFERS FROM US  

    We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

    You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

    THIRD-PARTY MARKETING  We will get your express opt-in consent before we share your personal data with any company outside the Metal Solutions Limited group of companies for marketing purposes.

    OPTING OUT  

    You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

    Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

    COOKIES  

    You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

    CHANGE OF PURPOSE  

    We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

    If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

    Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

    5.  DISCLOSURES OF YOUR PERSONAL DATA  

    We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

             Internal Third Parties.

             External Third Parties.

             Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    6.  INTERNATIONAL TRANSFERS  

     We do not transfer your personal data outside the European Economic Area.

    7.  DATA SECURITY  

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    8.  DATA RETENTION  

    HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

    We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

    To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

    9.  YOUR LEGAL RIGHTS  

     Under certain circumstances, you have rights under data protection laws in relation to your personal data to::

     

             Request access to your personal data.

             Request correction of your personal data.

             Request erasure of your personal data.

             Object to processing of your personal data.

             Request restriction of processing your personal data.

             Request transfer of your personal data.

             Right to withdraw consent.

    If you wish to exercise any of the rights set out above, please contact us. .

     NO FEE USUALLY REQUIRED  

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

    WHAT WE MAY NEED FROM YOU  

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    TIME LIMIT TO RESPOND  

    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    10.  GLOSSARY  

    LAWFUL BASIS  

    Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

    Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

    Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

    THIRD PARTIES  

    INTERNAL THIRD PARTIES 

    Other companies in the Metal Solutions Limited group and who are based and provide IT and system administration services and undertake leadership reporting.

    EXTERNAL THIRD PARTIES
       

             Service providers acting as processors who provide IT and system administration services.

             Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

             HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

    YOUR LEGAL RIGHTS  

    You have the right to:

    Request access to your personal data (commonly known as a "data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


    Cookie Policy

    INFORMATION ABOUT OUR USE OF COOKIES  

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

    We use the following cookies:

             Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

             Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

             Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

             Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

    Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

    You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    If you want to delete cookies that are already on your device you can do this by deleting your browser history or visit www.aboutcookies.org. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

    We may change this cookie policy from time to time as a result of changes required by its insurers, for operational or administrative reasons or in order to comply with changes in the law.


    GDPR Policy

    Data Processing Agreement

    Contractual agreement regarding processing of personal data by Metal Solutions Limited  

    1. Definition

    1.1 Metal Solutions Ltd ("MSL”) acts as a data processor on behalf of its customers who, as data controllers, submit data in order to access the services of providers of courier and postal despatch. MSL processes data to this end and in order to provide supporting and related services. In certain cases the data so provided will relate to an identifiable subject and so is defined as "personal data” under EU General Data Protection Regulation 2016/679 ("GDPR”). This document serves the purpose of the written contract required to be in place between MSL and its customers ("Controller”) clarifying their responsibilities and liabilities under GDPR.

    2. Terms of Processing

    2.1 MSL will act only on the written (post, e-mail, fax, text) and verbal instructions of the Controller in processing any data supplied ("the Data”), personal or otherwise, unless required by law to act without such instruction. Agreement to trade with MSL under written Sales Orders is taken to constitute consent to process the Data solely for the purposes necessary to perform the contracted services.

    2.2 MSL will ensure that any people processing or accessing the Data are subject to a duty of confidence. All staff of MSL are bound by the terms of MSL’s Staff Data Policy regarding correct and lawful processing.

    2.3 MSL will take appropriate measures to ensure the security of processing the Data, such that are outlined in MSL’s Privacy Policy as published on MSL’s website.

    2.4 By submitting the Data for delivery by a chosen courier or postal provider, such shipment being governed by prior written Sales Order, the Controller consents to MSL passing any of the Data necessary to that courier or postal provider for processing and/or the supplier for their contracted purpose of conducting that delivery. Any other sub processing of the Data will be subject to MSL’s Privacy Policy and/or a further and separate written agreement.

    2.5 MSL will assist the Controller in meeting any stated obligations regarding the provision of subject access to their personal data and any other rights under GDPR. Should MSL receive such a request directly, it will in the first instance refer the request to the Controller, inform the data subject that it has done so, and subsequently act according to the reasonable instruction of the Controller in providing further information or access.

    2.6 MSL will assist the Controller in meeting any stated obligations regarding security of processing of the Data.

    2.7 MSL will notify the Controller of any personal data breaches relating to the Data, and any resultant data protection impact assessments, in line with its obligations under GDPR.

    2.8 MSL will submit to audits and inspections of its processing practices by any supervisory authority and provide the Controller with any information required to meet an equivalent audit or inspection or any connected legal obligations.

    2.9 MSL will immediately inform the Controller if it is asked by a third-party to infringe GDPR or any other applicable data protection law in relation to the Data.

    3. Details of Processing

    3.1 MSL processes the Data on behalf of the Controller through the supply relevant information to suppliers and providers of courier and postal despatch. Subsequently the data is used to provide tracking information and supporting customer services on request and through provided online  tools.

    3.2 MSL processes the data for the purpose of enabling delivery to the Controller’s designated recipients.

    3.3 The Data may contain a number of types of "personal data”, frequently consisting of name and address information and sometimes also accompanying telephone numbers and/or email addresses. Those names may be connected with either business or home addresses, and their usage for both business and personal purposes. While it is conceivable there may be "Personal Data” relating to vulnerable persons, to children, and to other special categories of person within the Data, this in current practice will not be identifiable therein, nor is the purpose of processing related to that status.

    3.4 MSL’s general policy is that there should be no reason for the Controller to supply definable "sensitive personal data” to MSL for the purposes of its processing. Should MSL become aware of such instances, the Controller will be advised on ways in which the Data can be supplied that does not constitute qualification as "sensitive”. Should there be no alternative to the Controller supplying "sensitive personal data” to meet its processing deeds, MSL will agree a separate written arrangement regarding its safe usage and storage.

    3.5 The Data is retained in accordance with our privacy policy.

    3.6 The Data is submitted by MSL to suppliers and the supplier of the chosen despatch service for the purpose of conducting delivery and will then be stored by that supplier in line with their own processing terms.

    3.7 Information, including the Data where applicable, that is submitted to MSL by email or otherwise is stored in accordance with our privacy policy.

    3.8 The Controller holds responsibility for ensuring that the Data it provides to MSL for processing complies with all legal obligations. Specifically,

    (a) the Controller verifies that the Data, and any record therein, has been made subject to a valid and documented "lawful basis for processing” under GDPR, and that

     (b) the Controller verifies that it has complied with any valid and reasonable subject request for removal or deletion it has received and that no records of such subjects exist within the Data,

    (c) the Controller verifies that the Data does not contain any record that is required to be excluded by either MPS or TPS registration as appropriate,

    (d) the Controller verifies that it is willing and able to cooperate with any compliance requirements made of it under GDPR.

    4. Responsibilities

    4.1 MSL does not indemnify the Controller against any data breach or against any other financial harm resultant from its lawful processing of the Data, other than by prior additional arrangement or other than as governed by law.

    4.2 Nothing within this contract relieves MSL of its own direct responsibilities and liabilities under GDPR.