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The UK's Leading Supplier of Roofing Tools, Machinery, Metals, Fabrications & Products
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OUR TERMS AND CONDITIONS OF SALE

1.  THESE TERMS

1.1  What these terms cover. These are the terms and conditions on which we supply products to you.
1.2  Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3  Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
         You are an individual.
         You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
1.4  If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

2.  INFORMATION ABOUT US AND HOW TO CONTACT US

2.1  Who we are. We are Metal Solutions Limited a company registered in England and Wales. Our company registration number is 07127262 and our registered office is at Opal Works, Sofa Street, Bolton, Greater Manchester, BL1 4QE. Our registered VAT number is 983864951.
2.2  How to contact us. You can contact us by telephoning our customer service team at +44(0)1204 491800 or by writing to us at Opal works, Sofa Street, Bolton, Greater Manchester, BL1 4QE or e-mail sales@metalsolutions.uk.com.
2.3  How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4  ”Writing” includes emails. When we use the words "writing” or "written” in these terms, this includes emails.

3.  OUR CONTRACT WITH YOU  

 

3.1  How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2  If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3  Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4.  OUR PRODUCTS  

4.1  Products may vary from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary from those images. The colour of the product supplied may also be different from the website image. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.
4.2  Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3  Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct.

5.  YOUR RIGHTS TO MAKE CHANGES  

 

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

 

6.  OUR RIGHTS TO MAKE CHANGES  

 

6.1  Minor changes to the products. We may change the product:
(a)  to reflect changes in relevant laws and regulatory requirements; and 
(b)  to implement minor technical adjustments and improvements.

7.  PROVIDING THE PRODUCTS  

 

7.1  Delivery costs. The UK costs of delivery and most other worldwide countries will be as displayed to you on our website. If the costs of delivery are not displayed on our website, please contact us for a delivery price before ordering. You will be responsible for any tax and customs charges which may be levied by your country and unless otherwise prior agreed all goods supplied for export will be supplied EXW.
7.2  When we will provide the products. During the order process we will let you know when we will provide the products to you.
7.3  We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4  Collection by you. If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 9am-4:30pm (BST time) on weekdays (excluding UK public holidays).
7.5  If you are not at home when the product is delivered. Most products need to be signed for and if no one is available at your address to take delivery of the products we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.6  If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and Clause 10.2 will apply.
7.7  When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
7.8  When you own goods. You own a product which is goods once we have received payment in full and the order has been accepted as per clause 3.
7.9  What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.10  Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a)  deal with technical problems or make minor technical changes;
(b)  update the product to reflect changes in relevant laws and regulatory requirements;
(c)  make changes to the product as requested by you or notified by us to you (see Clause 6).
7.11  Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than one month you may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
7.12  We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see Clause 14.4) and you still do not make payment within seven days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see Clause 14.6).

8.  YOUR RIGHTS TO END THE CONTRACT  

8.1  End your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a)  If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see Clause 12 if you are a consumer and Clause 13 if you are a business;
(b)  If you are a consumer and have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(c)  In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see Clause 8.5 OR Clause 8.6.
8.2  Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a)  we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 7.2);
(b)  we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c)  there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d)  we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons; or
(e)  you have a legal right to end the contract because of something we have done wrong.
8.3  Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. You shall bear the cost of returning the goods to us and you must return them in their original packaging as soon as reasonably possible. If you cancel the contract between us, we will refund all the sums paid less any amount we consider reasonable if the goods returned show evidence of use by you that goes beyond normal handling.
8.4  When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:
(a)  products made to order;
(b)  products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
(c)  any products which become mixed inseparably with other items after their delivery.
8.5  How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.
(a)  Have you bought goods?, if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(i)  Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.
(ii)  Your goods are for regular delivery over a set period. In this case you have until 14 days after the day you (or someone you nominate) receives the first delivery of the goods.
8.6  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) monies as reasonable compensation for the net costs we will incur as a result of your ending the contract.

9.  HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU ARE A CONSUMER WHO HAS CHANGED THEIR MIND)

9.1  Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:
(a)  Phone or email. Call customer services on +44(0)1204 491800 or email us at sales@metalsolutions.uk.com. Please provide your name, address, details of the order and, where available, your phone number and email address.
(b)  By post. Simply write to us at our address, including details of what you bought, when you ordered or received it and your name and address.
9.2  Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Opal Works, Sofa Street, Bolton, Greater Manchester, BL1 4QE. If you are a consumer exercising your right to change your mind you must tell us within 14 days that you wish to end the contract and send off the goods as soon as practicable 
9.3  When we will pay the costs of return. We will pay the costs of return:
(a)  if the products are faulty or misdescribed;
(b)  if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; In all other circumstances (including where you are a consumer exercising your right to change your mind) you must pay the costs of return.
9.4  What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. 
9.5  How we will refund you. If you are entitled to a refund under these terms we will refund by the method you used for payment. However, we may make deductions from the price, as described.
9.6  When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:
(a)  We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b)  The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.7  When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then, if the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see Clause 9.2.

10.  OUR RIGHTS TO END THE CONTRACT  

 

10.1  We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a)  you do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b)  you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, clarification of address;
(c)  you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;
10.2  You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3  We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will refund any sums you have paid in advance for products which will not be provided.

11.  IF THERE IS A PROBLEM WITH THE PRODUCT OR DELIVERY 

 

How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at +44(0)1204 491800 or write to us at 3 Opal Works, Sofa Street, Bolton, Greater Manchester BL1 4QE or e-mail sales@metalsolutions.uk.com. You must inform us immediately the same day or at the latest the next business day following delivery concerning any delivery error.

 

12.  YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A CONSUMER  

 

12.1  If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

c) If your goods do not last a reasonable length of time you may be entitled to some money back.

See also Clause 8.3.

 

12.2  Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on +44(0)1204 491800 or email us at sales@metalsolutions.uk.com for a return label or to arrange collection.

 

13.  YOUR RIGHTS IN RESPECT OF DEFECTIVE PRODUCTS IF YOU ARE A BUSINESS  

 

13.1  If you are a business customer we warrant that on delivery any products which are goods shall:
(a)  conform in material respects with their description but subject to clause 4;
(b)  be free from material defects in design, material and workmanship.
13.2  Subject to Clause 13.3, if:
(a)  you give us notice in writing within a reasonable time of discovery that a product does not comply with the warranty set out in Clause 13.1;
(b)  we are given a reasonable opportunity of examining such product or you send us photographs clearly showing how the product does not comply; and
(c)  you return such product to us promptly if requested by us,
we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.
13.3  We will not be liable for a product’s failure to comply with the warranty in Clause 13.1 if:
(a)  you make any further use of such product after giving a notice in accordance with Clause 13.2(a);
(b)  the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
(c)  the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
(d)  you alter or repair the product without our written consent; or
(e)  the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.
13.4  Except as provided in this Clause 13, we shall have no liability to you in respect of a product’s failure to comply with the warranty set out in Clause 13.1.
13.5  These terms shall apply to any repaired or replacement products supplied by us under Clause 13.2.

14.  PRICE AND PAYMENT

14.1  Where to find the price for the product. The price of the product (which includes VAT when chargeable) will be the price indicated on checkout when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 14.3 for what happens if we discover an error in the price of the product you order.
14.2  We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
14.3  What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
14.4  When you must pay and how you must pay. We accept payment with all major credit and debit cards, PayPal and bank transfer as indicated on our website. You must pay for the products before we dispatch them unless you are a credit account customer and the terms and conditions relating to our credit account customers will apply please see http://www.metalsolutions.uk.com/terms-and-conditions.htm
14.5
  Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
14.6  We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of National Westminster Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
14.7  What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

15.  OUR RESPONSIBILITY IF YOU ARE A CONSUMER  

 

15.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 12.1 

15.2 We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in Clause 16.

 

16.  OUR RESPONSIBILITY IF YOU ARE A BUSINESS  

 

16.1  Nothing in these terms shall limit or exclude our liability for:
(a)  death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b)  fraud or fraudulent misrepresentation;
(c)  breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.
16.2  Except to the extent expressly stated in Clause 13.1 all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
16.3  Subject to Clause 16.1:
(a)  we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
(b)  our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

17.  HOW WE MAY USE YOUR PERSONAL INFORMATION  

17.1  How we will use your personal information. We will only use your personal information as set out in our privacy policy.

18.  OTHER IMPORTANT TERMS  

18.1  We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
18.2  You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
18.3  Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
18.4  If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
18.5  Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
18.6  Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
18.7  Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

 


Privacy Policy

INTRODUCTION  

 

Metal Solutions Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

 

1.  IMPORTANT INFORMATION AND WHO WE ARE  

 

PURPOSE OF THIS PRIVACY NOTICE  

 

This privacy notice aims to give you information on how Metal Solutions Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.

 

This website is not intended for children and we do not knowingly collect data relating to children.

 

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and is not intended to override them.

 

CONTROLLER  

 

Metal Solutions Limited is the controller and responsible for your personal data (collectively referred to as "we”, "us” or "our” in this privacy notice).

  

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

 

 

CONTACT DETAILS  

 

Our full details are:

 

Full name of legal entity: Metal Solutions Limited

Name or title of DPO: Janet Flood

Email address: sales@metalsolutions.uk.com

Postal address: Opal Works, Sofa Street, Bolton BL1 4QE

Telephone number: +44(0)1204 491800

  

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES  

 

This version was last updated on 23 May 2018.

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

 

THIRD-PARTY LINKS  

 

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

2.  THE DATA WE COLLECT ABOUT YOU  

 

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

 

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

 

       Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

       Contact Data includes billing address, delivery address, email address and telephone numbers.

       Financial Data includes bank account and payment card details.

       Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

       Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

       Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

       Usage Data includes information about how you use our website, products and services.

       Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

 

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

 

IF YOU FAIL TO PROVIDE PERSONAL DATA  

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

 

3.  HOW IS YOUR PERSONAL DATA COLLECTED?  

 

We use different methods to collect data from and about you including through:

 

       Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

       apply for our products or services;

       create an account on our website;

       subscribe to our service or publications;

       request marketing to be sent to you;

       enter a competition, promotion or survey; or

       give us some feedback.

       Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

       Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:

       Technical Data from the following parties:

    

(a)  analytics providers such as Google based outside the EU;

 

(b)  advertising networks inside or outside the EU; and

 

(c)  search information providers inside or outside the EU.

 

       Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside the EU.

       Identity and Contact Data from data brokers or aggregators inside or outside the EU.

       Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

4.  HOW WE USE YOUR PERSONAL DATA  

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

 

       Where we need to perform the contract we are about to enter into or have entered into with you.

       Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

       Where we need to comply with a legal or regulatory obligation.

 

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

 

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

 

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

 

Type of data

 

Lawful basis for processing including basis of legitimate interest

 

To register you as a new customer

 

(a) Identity

(b) Contact

 

Performance of a contract with you

 

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

 

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

 

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

 

To enable you to partake in a prize draw, competition or complete a survey

 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

 

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 

(a) Identity

(b) Contact

(c) Technical

 

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

 

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

 

(a) Technical

(b) Usage

 

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

 

To make suggestions and recommendations to you about goods or services that may be of interest to you

 

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

 

Necessary for our legitimate interests (to develop our products/services and grow our business)

 

 

 

PROMOTIONAL OFFERS FROM US  

 

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

 

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

 

THIRD-PARTY MARKETING  

We will get your express opt-in consent before we share your personal data with any company outside the Metal Solutions Limited group of companies for marketing purposes.

 

OPTING OUT  

 

You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.

 

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

COOKIES  

 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

 

CHANGE OF PURPOSE  

 

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

 

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

 

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

 

5.  DISCLOSURES OF YOUR PERSONAL DATA  

 

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

 

       Internal Third Parties.

       External Third Parties.

       Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

6.  INTERNATIONAL TRANSFERS  

 

We do not transfer your personal data outside the European Economic Area.

 

7.  DATA SECURITY  

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

8.  DATA RETENTION  

 

HOW LONG WILL YOU USE MY PERSONAL DATA FOR?  

 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

 

  

9.  YOUR LEGAL RIGHTS  

 

Under certain circumstances, you have rights under data protection laws in relation to your personal data to::

 

       Request access to your personal data.

       Request correction of your personal data.

       Request erasure of your personal data.

       Object to processing of your personal data.

       Request restriction of processing your personal data.

       Request transfer of your personal data.

       Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. .

 

NO FEE USUALLY REQUIRED  

 

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

 

WHAT WE MAY NEED FROM YOU  

 

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

 

TIME LIMIT TO RESPOND  

 

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

10.  GLOSSARY  

 

LAWFUL BASIS  

 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

 

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

 

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

 

THIRD PARTIES  

 

INTERNAL THIRD PARTIES 

 

Other companies in the Metal Solutions Limited group and who are based and provide IT and system administration services and undertake leadership reporting.

 

EXTERNAL THIRD PARTIES  

 

       Service providers acting as processors who provide IT and system administration services.

       Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

       HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.

YOUR LEGAL RIGHTS  

 

You have the right to:

 

    Request access to your personal data (commonly known as a "data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

 

    Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

 

    Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

 

    Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

 

    Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

 

    Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

 

    Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

 

 


Data Processing Agreement

Contractual agreement regarding processing of personal data by Metal Solutions Limited  

1. Definition

1.1 Metal Solutions Ltd ("MSL”) acts as a data processor on behalf of its customers who, as data controllers, submit data in order to access the services of providers of courier and postal despatch. MSL processes data to this end and in order to provide supporting and related services. In certain cases the data so provided will relate to an identifiable subject and so is defined as "personal data” under EU General Data Protection Regulation 2016/679 ("GDPR”). This document serves the purpose of the written contract required to be in place between MSL and its customers ("Controller”) clarifying their responsibilities and liabilities under GDPR.

2. Terms of Processing

2.1 MSL will act only on the written (post, e-mail, fax, text) and verbal instructions of the Controller in processing any data supplied ("the Data”), personal or otherwise, unless required by law to act without such instruction. Agreement to trade with MSL under written Sales Orders is taken to constitute consent to process the Data solely for the purposes necessary to perform the contracted services.

2.2 MSL will ensure that any people processing or accessing the Data are subject to a duty of confidence. All staff of MSL are bound by the terms of MSL’s Staff Data Policy regarding correct and lawful processing.

2.3 MSL will take appropriate measures to ensure the security of processing the Data, such that are outlined in MSL’s Privacy Policy as published on MSL’s website.

2.4 By submitting the Data for delivery by a chosen courier or postal provider, such shipment being governed by prior written Sales Order, the Controller consents to MSL passing any of the Data necessary to that courier or postal provider for processing and/or the supplier for their contracted purpose of conducting that delivery. Any other sub processing of the Data will be subject to MSL’s Privacy Policy and/or a further and separate written agreement.

2.5 MSL will assist the Controller in meeting any stated obligations regarding the provision of subject access to their personal data and any other rights under GDPR. Should MSL receive such a request directly, it will in the first instance refer the request to the Controller, inform the data subject that it has done so, and subsequently act according to the reasonable instruction of the Controller in providing further information or access.

2.6 MSL will assist the Controller in meeting any stated obligations regarding security of processing of the Data.

2.7 MSL will notify the Controller of any personal data breaches relating to the Data, and any resultant data protection impact assessments, in line with its obligations under GDPR.

2.8 MSL will submit to audits and inspections of its processing practices by any supervisory authority and provide the Controller with any information required to meet an equivalent audit or inspection or any connected legal obligations.

2.9 MSL will immediately inform the Controller if it is asked by a third-party to infringe GDPR or any other applicable data protection law in relation to the Data.

3. Details of Processing

3.1 MSL processes the Data on behalf of the Controller through the supply relevant information to suppliers and providers of courier and postal despatch. Subsequently the data is used to provide tracking information and supporting customer services on request and through provided online  tools.

3.2 MSL processes the data for the purpose of enabling delivery to the Controller’s designated recipients.

3.3 The Data may contain a number of types of "personal data”, frequently consisting of name and address information and sometimes also accompanying telephone numbers and/or email addresses. Those names may be connected with either business or home addresses, and their usage for both business and personal purposes. While it is conceivable there may be "Personal Data” relating to vulnerable persons, to children, and to other special categories of person within the Data, this in current practice will not be identifiable therein, nor is the purpose of processing related to that status.

3.4 MSL’s general policy is that there should be no reason for the Controller to supply definable "sensitive personal data” to MSL for the purposes of its processing. Should MSL become aware of such instances, the Controller will be advised on ways in which the Data can be supplied that does not constitute qualification as "sensitive”. Should there be no alternative to the Controller supplying "sensitive personal data” to meet its processing deeds, MSL will agree a separate written arrangement regarding its safe usage and storage.

3.5 The Data is retained in accordance with our privacy policy.

3.6 The Data is submitted by MSL to suppliers and the supplier of the chosen despatch service for the purpose of conducting delivery and will then be stored by that supplier in line with their own processing terms.

3.7 Information, including the Data where applicable, that is submitted to MSL by email or otherwise is stored in accordance with our privacy policy.

3.8 The Controller holds responsibility for ensuring that the Data it provides to MSL for processing complies with all legal obligations. Specifically,

(a) the Controller verifies that the Data, and any record therein, has been made subject to a valid and documented "lawful basis for processing” under GDPR, and that

 (b) the Controller verifies that it has complied with any valid and reasonable subject request for removal or deletion it has received and that no records of such subjects exist within the Data,

(c) the Controller verifies that the Data does not contain any record that is required to be excluded by either MPS or TPS registration as appropriate,

(d) the Controller verifies that it is willing and able to cooperate with any compliance requirements made of it under GDPR.

4. Responsibilities

4.1 MSL does not indemnify the Controller against any data breach or against any other financial harm resultant from its lawful processing of the Data, other than by prior additional arrangement or other than as governed by law.

4.2 Nothing within this contract relieves MSL of its own direct responsibilities and liabilities under GDPR.


Cookie Policy

 

INFORMATION ABOUT OUR USE OF COOKIES  

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

         Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

         Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

         Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

         Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

If you want to delete cookies that are already on your device you can do this by deleting your browser history or visit www.aboutcookies.org. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

We may change this cookie policy from time to time as a result of changes required by its insurers, for operational or administrative reasons or in order to comply with changes in the law.


Brexit Clause

The UK is due to leave the European Union on or around 31st October 2019 and there are many uncertainties as to how this is to be implemented. There are concerns that material adverse effects could arise in particular with regard to, but not limited to, VAT, customs issues, withholding taxes, applicable statutory provisions regardless of an agreed Brexit deal or ‘no deal’. Metal Solutions Ltd reserves the right to pass on any additional costs to its customers and if necessary add such costs to existing quotations/orders. Metal Solutions will not accept liability for any import/production delays which may impact on customers delivery dates.